MitySoft
NLEN

Terms and conditions

Version of 10 November 2026. MitySoft, Dutch Chamber of Commerce no. 91214181, Schutwant 100, 3192 JS Hoogvliet Rotterdam, the Netherlands.

This is a translation of our Dutch terms and conditions, provided for your convenience. If the two differ, the Dutch version prevails.

We like to keep things simple. Below are the terms that apply to everything we do for you. If your quote says something different, the quote takes precedence.

1. What these terms apply to

  1. These terms apply to all quotes from MitySoft and all work we take on: websites, online shops, design, custom software, advice, hosting, email and IT management.
  2. They are intended for business customers. If you are a consumer, the rights the law gives you always take priority.
  3. The customer’s own terms do not apply, unless we agree otherwise in writing.

2. Quote and approval

  1. A quote is valid for 30 days.
  2. The work starts as soon as you approve the quote. An email saying “approved” is enough.
  3. The price in the quote is a fixed price for what it describes. All prices exclude VAT.

3. Payment

  1. For projects up to around €3,000 you pay 50% on approval and 50% on delivery.
  2. For larger projects you pay 40% at the start, 30% on first delivery and 30% at launch, unless the quote says otherwise.
  3. Work on an hourly basis, such as working in your team for a longer period, is invoiced monthly in arrears.
  4. The payment term is 14 days.
  5. We take your website or software live, or transfer your domain, once the final invoice has been paid.
  6. If you do not pay on time, we first send a reminder. If you still do not pay, we may suspend the work and charge statutory commercial interest and collection costs.

4. Working together and scheduling

  1. You follow progress on a test address and give feedback. The quote states how many rounds of revisions are included.
  2. Schedules and lead times are our best estimate, not a hard deadline, unless we agree a date in writing.
  3. To keep to the schedule we need copy, photos, access to systems and answers from you. If those arrive late, the schedule moves with them.
  4. You are responsible for making sure you are allowed to use the copy, photos and other materials you supply.

5. Additional work

  1. If you want something that is not in the quote, we tell you up front what it costs. We only start once you have agreed.
  2. Additional work and one-off changes are charged at our hourly rate, per quarter-hour, with a minimum of 30 minutes. The current rate is in your quote.

6. Delivery

  1. The work is considered delivered once it is live, or if you have not told us within 14 days of delivery on the test address that something is still missing.
  2. We fix errors that come to light within 30 days of delivery and that are down to us free of charge.

7. Who owns what

  1. After the final payment, the design, the copy, the logo and the website are yours. You do not rent anything from us.
  2. Custom software we build for you is also yours after full payment. General components, tools and know-how that we use across projects remain ours to use.
  3. Third-party components, such as open-source software, fonts and plug-ins, are covered by their own licences.
  4. Your domain name is always registered in your name.
  5. We may show the project in our portfolio, unless you would rather we did not. In that case we respect that.

8. Monthly plans: hosting, maintenance, email and Microsoft 365

  1. A monthly plan starts at launch and runs month to month.
  2. You can cancel in any month, with one month’s notice.
  3. If you stop, we transfer your site, domain and files to you free of charge.
  4. If a monthly plan is still unpaid after two reminders, we will let you know by email that we are ending the plan. If you then do not pay within 14 days, we take your site offline and stop the services in the plan. Any outstanding amounts remain due.
  5. If the project itself has been paid for, we will then send you your site’s files and source code, plus an export of any data, so you can have it hosted elsewhere. Thirty days after taking the site offline, we delete everything from our servers.
  6. The time for changes in the Plus plan applies per month and cannot be carried over.
  7. We do our best to keep everything running smoothly and make regular backups. A website can still be unavailable for a short while, for example due to maintenance or an outage at the hosting provider. We are not liable for that.
  8. Third-party services, such as STRATO’s servers and Microsoft’s licences, are also subject to their terms.

9. Stopping a project

  1. If you want to stop a project you have already approved, we charge for the work already done. Any deposit you have paid is deducted from that.

10. Liability

  1. We work with care. If something does go wrong through our fault, we are only liable for direct damage.
  2. That liability is limited, per project, to the amount you paid for that project. For monthly plans and hourly work, that is the amount paid over the last six months.
  3. We are not liable for indirect damage, such as lost revenue or lost data, nor for damage caused by third-party services.
  4. These limitations do not apply if the damage is caused by intent or gross negligence on our part.

11. Confidentiality and privacy

  1. What you tell us about your business and customers stays with us.
  2. If we process personal data for you, for example because we host your website or email, we will sign a data processing agreement on request.
  3. How we handle the data you send through this website is set out in the privacy policy.

12. Promotions

  1. A discount from a promotion, such as the launch offer, applies to the one-off project price and not to monthly plans, unless the promotion says otherwise.

13. Law and disputes

  1. Dutch law applies to all agreements with MitySoft.
  2. If we cannot resolve a dispute together, it goes to the competent court in Rotterdam.

Questions about these terms? Email info@mitysoft.nl.